These terms are an agreement between you (or the organization you represent) and Keyveve, Inc. ("we", "us"), which operates Veqen (the "Service"). By creating an account, using an API key, or connecting an application to the Service, you agree to them.
1. The Service
Veqen provides automated checks of email addresses, IP addresses, phone numbers and domains through a website, an API and a Model Context Protocol (MCP) server. Results are signals and suggestions based on public data, third-party data and heuristics. They can be wrong. You decide what to do with them.
2. Your account
- You must give a valid email address and keep your password and API keys secret. You're responsible for activity under your account and keys.
- One person or organization may hold one free account. Creating extra accounts to collect more free credits is not allowed.
- You must be at least 18 and able to enter a contract.
3. Acceptable use
You agree to follow the Acceptable Use Policy. In particular, you may not use the Service to make decisions about a person's eligibility for credit, insurance, employment, housing or any other purpose covered by the US Fair Credit Reporting Act or similar laws. Veqen is not a consumer reporting agency.
4. Credits, payment and refunds
- Checks are paid for with credits. Prices are shown on the pricing page and may change; changes never affect credits you have already bought.
- Free monthly credits have no cash value and expire at the end of each month.
- Prepaid credits do not expire while your account is open.
- Payments are processed by Stripe. If you turn on auto top-up, you authorize us to charge your saved payment method for the pack you chose whenever your balance falls below the threshold you set, until you turn it off.
- You can ask for a refund of unused prepaid credits within 30 days of purchase. Credits already spent are not refundable.
- If you dispute a charge with your bank, we may suspend the account while the dispute is open.
5. Your data
You keep all rights to the data you send. We process it only to provide the Service, as described in the Privacy Policy. You are responsible for having a lawful basis to send us the personal data in your requests, and for telling the people you check that you use fraud-prevention services.
6. Availability and changes
We aim for high availability but don't guarantee it. We may change or discontinue features. For material changes to these terms we'll give at least 30 days' notice by email or on this page.
7. Suspension and termination
You can delete your account at any time in Settings. We may suspend or close accounts that break these terms or the Acceptable Use Policy, that put the Service at risk, or that we're required to close by law. If we close your account without cause, we'll refund unused prepaid credits.
8. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that results will be accurate, complete or error-free.
9. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.
10. Indemnity
You will defend and indemnify us against claims arising from your use of the Service in breach of these terms or of the law, including decisions you make based on results.
11. General
These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. If a provision is unenforceable, the rest stays in effect. These terms are the entire agreement between us about the Service.
Contact
Questions about these terms: support@veqen-app.com.